Every Terminal Drip item is printed on demand, just for you. Because nothing is pre-made, we can’t accept returns for change of mind or sizing. But if something arrives wrong, we’ll make it right.
What we cover
If your item arrives misprinted, damaged, defective, or isn’t what you ordered, we’ll send a free replacement or give you a full refund.
- Email us within 30 days of delivery.
- Include your order number and clear photos of the issue (and the label, for wrong size or color).
- You don’t need to send the item back unless we ask.
What we don’t cover
- Change of mind, or ordering the wrong size or color. Please check the size chart on each product before ordering.
- Packages marked as delivered by the carrier, or delays caused by the carrier. We’ll still help you track it down.
- Orders shipped to an incorrect or incomplete address entered at checkout.
Cancellations and changes
Orders go to production quickly. If you need to cancel or change something, email us right away. Once an order is in production, we can’t cancel or change it.
Refunds
Approved refunds go back to your original payment method. Depending on your bank or PayPal, it may take 5–10 business days to appear.
Questions
Email support@terminaldrip.com. This policy doesn’t affect your rights under applicable consumer law.